Effective Date:  May 2025

At Cuore Counselling, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

When you use our Wix-hosted website, we may collect the following types of personal information:

• Name and contact information (email address, phone number)

• Details you provide in contact or booking forms

• Availability or appointment preferences

• Information you voluntarily include in messages

• Non-identifying technical data via cookies or analytics (e.g., browser type, time spent on pages)

We do not collect payment information through our website.

2. How We Use Your Information

We collect and use your information to:

• Respond to inquiries or requests submitted via contact forms

• Book and manage appointments (if applicable)

• Provide counselling services

• Maintain and improve the functionality of our website

We will never sell, rent, or trade your personal information.

3. Consent

By submitting personal information through our website, you provide your informed consent to our collection and use of that information for the purposes described in this policy. You may withdraw your consent at any time by contacting us.

4. Use of Wix and Third-Party Tools

Our website is built on Wix, which may store some of your data on secure servers located outside of Canada. Wix complies with recognized international privacy frameworks and uses industry-standard safeguards to protect your data.

We may also use:

• Wix Forms for contact or intake

• Wix Analytics or Google Analytics to monitor website traffic (data is anonymized)

These tools may use cookies or similar technologies. You can manage your cookie preferences through your browser settings.

5. Disclosure of Personal Information

We will only share your personal information:

• With your explicit consent

• When legally required (e.g., to prevent imminent harm or comply with court orders)

• With secure third-party service providers used to manage our website, under confidentiality agreements

6. Data Security

We take reasonable steps to protect your personal information, including:

• Secure forms

• Password-protected accounts

• HTTPS encryption

That said, no method of transmission over the Internet is entirely secure, so please avoid including highly sensitive information in your initial website messages.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and as required by law and professional regulations.

8. Your Rights

You have the right to access, update, or request deletion of your personal information, subject to legal and ethical obligations. To exercise these rights, contact us using the information below.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or how your information is handled, please contact:
Cuore Counselling
289-426-3030
cuorecounselling@gmail.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.